1. The Journey of Your Kit Every DIY Bags World kit is meticulously prepared, inspected, and packaged by hand in our atelier. We treat the dispatch of your materials with the same care and precision as the crafting process itself, ensuring it arrives in pristine condition, ready for your creative journey.
2. Shipping & Dispatch We are delighted to offer international shipping to artisans and creators worldwide.
- Processing Time: Once your order is placed, please allow 2-3 business days for our team to carefully prepare and dispatch your bespoke kit.
- Tracking Your Order: As soon as your package leaves our atelier, you will receive a shipping confirmation email containing a unique tracking number, allowing you to follow its journey to your doorstep.
- Delivery Times: Estimated delivery times will be calculated at checkout based on your selected shipping method and global destination. Please note that these are estimates and may occasionally be affected by local postal service delays.
3. Customs, Duties, and Taxes For our international clients, please be aware that your order may be subject to import duties and taxes (including VAT) once a shipment reaches your destination country.
- DIY Bags World is not responsible for these charges if they are applied.
- Customs policies vary widely from country to country; as the importer of record, you are responsible for complying with all local laws and covering any associated clearance fees.
4. Our Return Philosophy We want you to be completely inspired by your Crafted Carry kit. However, due to the unique nature of DIY crafting materials, we must adhere to specific guidelines to maintain the integrity of our products.
5. Return Eligibility If you wish to return your order, we accept returns within 14 days of the delivery date, strictly under the following conditions:
- The kit must be entirely unused, unassembled, and unaltered.
- All materials (including pre-cut leather, canvas, thread, needles, and hardware) must remain in their original, pristine condition.
- The kit must be returned in its original, undamaged packaging.
Please note: We cannot accept returns or offer refunds for any kit that has been partially assembled, stitched, glued, or if the leather/hardware shows any signs of handling or alteration.
6. How to Initiate a Return To start the return process, please do not simply send the package back. Instead, follow these steps:
- Reach out to our Client Care team at sales@diybagsworld13.com with your Order Number and the reason for the return.
- Our team will gently guide you through the next steps and provide you with the authorized return shipping address.
- Clients are responsible for all return shipping costs. We highly recommend using a trackable shipping service, as we cannot be held responsible for return packages lost in transit.
7. Refunds Once your return is received and meticulously inspected by our atelier, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Last Updated: July 2026
